Students: Help is here!

As a member of the Husky family, we’re here to support you along every step of your journey at BU. And during challenging times such as these, it’s even more important to remember that you’re not alone. If you have a question or concern that is impacting your ability to succeed, we want to know so we can connect you with the help you need.

Please note:  Those with COVID-related financial issues may apply for emergency funding at If you need COVID-19 related academic accommodations, please log into HuskySuccess using your BU credentials, click the Raise Your Hand button, and select "Computer, WIFI, Internet Issues."


In HuskySuccess, you can get assistance by "raising your hand,” through connections in your Success Network, or by going to a Service profile (Services are listed under your Success Network) and making an appointment with a Service team member.


You can get assistance by “raising your hand” for:

  • Accommodations due to COVID-19
  • Careers and ProfessionalU
  • Changing a major
  • Computer, WIFI, Internet issues
  • Disability Support Services (Accommodations)
  • Financial (I Need Help Paying for College)
  • I Need Help (general)
  • I Need Help in a Course
  • Learning Online
  • And others

Tutoring Options: 

  • Go to your Courses tab and click the Schedule Appointment link for any class where you see the BU Peer Tutoring Service, or contact NetTutor (available for all courses).
  • WALES (Writing and Literacy Engagement Studio) can be accessed through the Services section of your Success Network.

You can easily connect with those in your Success Network:

  • Academic Advisor
  • Athletic Coach
  • Career Coach
  • Department Chair
  • Instructors
  • Others who support you

Services are listed beneath your Success Network:

  • Academic Coaching (study skills)
  • Food Assistance
  • Health and Wellness
  • Library (research assistance, schedule an appointment with a librarian, etc.)
  • And others

Guide to submit requests

1. Raise your hand

Screenshot raise your hand

2. Select type of help needed

Select Computer, WIFI, Internet Access Issues

3. Add details and submit

Add details and submit

4. Watch notifications

Watch notifications in HuskySuccess