Email - Live @EDU Frequently Asked Questions
What should I expect the very first time I log into BU Live@EDU Email?
Please be aware that BU student email is hosted by Microsoft and you will get to a page similar to a Hotmail or Live login page, but once you log in you will be taken to Outlook Live which is built off Microsoft Exchange, an enterprise-class e-mail, calendar, tasks, and contacts environment. If you want to see exactly what to expect the first time you log in, check out this walkthrough guide.
What is a HuskyID?
Beginning July 6, 2010 - Bloomsburg University student technology access accounts (formerly referred to as your MyMail account or your campus network account) and student Live@EDU email accounts became a single account - Your HuskyID. Your HuskyID is your full email address, i.e. email@example.com. Please check the HuskyID Account and Password information page for full details.
How do I change my HuskyID password?
There are two supported ways to change your HuskyID password:
- Using a web browser from anywhere you have Internet access, go to https://reset.bloomu.edu/ and select Change Password.
- Change your password from a lab computer on campus, by pressing Control+ALT+Delete and select change password. If you choose this method, be sure to limit your password to 16 characters and do not include spaces in your password. While these are not restricted for computer login (thus it will let you violate these password rules), the password will not work correctly with your Live@EDU email account.
Why does my HuskyID password seem out of sync between my email account and other technology resources?
When the Live@EDU email system first went live for Bloomsburg University (between 5/13/09 and 7/6/10), HuskyID password changes were not synchronized out to Live@EDU and users were instructed to change their Live@EDU email account password through Microsoft. This means we used to allow students to keep separate passwords between their campus network account and their Live@EDU email account. For the group of students that did maintain separate passwords, their HuskyID will be out of sync until they change the password through a supported method listed in the above question. The other possibility is you've manually changed your Microsoft Live ID password through http://accounts.live.com/ or used Microsoft Live's password reset process by clicking "Forgot your password?" on the Microsoft Live login page. Do not change your password on any Live.com website until after you graduate and your Windows Live ID account is no longer associated with your HuskyID. Always change your password through https://reset.bloomu.edu/ (or from a lab computer as described above) while you are still enrolled.
I have changed my HuskyID password, but I still can't authenticate correctly into my Live@EDU email account. Why??
There are a few situations that can prevent your password from being synchronized to the Live@EDU email system. Be sure your new password is between 8 and 16 characters long and that it does not contain:
- Non-English characters
- The answer to your Windows Live ID secret question, if you've set it. This is for Microsoft password-reset functionality for after you graduate that can be set at http://accounts.live.com/.
What if I want to opt-out of the Microsoft Live@EDU system?
Students who cannot, or do not wish to use the Live@EDU email system may opt out by following this procedure:
- Send a written signed letter to state that you wish to opt out. Please include your full name and your current HuskyID. The letter should be mailed to:
400 East Second Street
Bloomsburg, PA 17815
Attention: Email Administrator BFH-005
- Within 14 days, the email administrator will provide you an alternate university email account to use. Please note that this email account will be very basic and will not have advanced functionality. You will also not be able to keep the account after graduation.
What is the difference between the Sky Drive and the P drive?
The P: Drive and SkyDrive co-exist. The P: Drive is local campus network storage that you can easily use while on campus computers. The SkyDrive is accessible through the web only and the data is stored on Microsoft servers. The P: drive currently offers 2.5GB of quota, while the SkyDrive is offering 25GB, so the SkyDrive is a great place to archive older files or store especially large files.
Can I access my SkyDrive through FTP or some other means other than the web?
No, the SkyDrive can currently only be accessed through the web. When looking at your email inbox, click on SkyDrive at the top of the page. If you are using an unsupported web browser, you will not see this link. You will have to access the SkyDrive at http://skydrive.live.com/.
Where can I get specific help about the email system including setting up an Exchange account in Outlook, POP or IMAP in any other email application, or setting up access to your account on your mobile phone?
Local BU Main Help Page: http://www.bloomu.edu/technology/student/live
Local BU POP/IMAP/Mobile Instructions: http://www.bloomu.edu/technology/student/config
General Microsoft Main Help Page: http://help.outlook.com/en-us/140/default.aspx
What address do I visit to use my email account on the web?
What web browsers are recommended to connect to my email account on the web?
Either Internet Explorer or Mozilla Firefox are the recommended browsers for connecting to your student email account on the web. Problems have been seen when using Google Chrome, so it is recommended to not use it.
I can view my email on the web, but why won't it let me send email from my account?
This has been seen when students attempt to send email through their email account on the web when using the web browser Google Chrome. It is recommended that you instead use either Internet Explorer or Mozilla Firefox to connect to your email account on the web. UPDATE: Upon further review of the problem, it appears to be caused by an outdated Skype plugin for both Google Chrome or Internet Explorer. It is recommended that you update, uninstall, or disable the Skype plugin or just use Mozilla Firefox.
Why does it continually say "This site is temporarily unavailable due to maintenance. Please try again later" when I try to log in to my email?
Something went wrong when you were initially trying to log in the first time and something in your browser is preventing it from finishing the registration process. Please try logging in from an alternative browser (If you were using Internet Explorer, you can try using Mozilla Firefox which is a free download at http://www.getfirefox.com/) or a different computer altogether, for instance a computer in the library. Once you log in from a different browser, it will likely ask you for one of the finishing items needed for registration, such as your birth year. Once registration is complete, you will again be able to use your primary browser that was previously giving you the "This site is temporarily unavailable due to maintenance. Please try again later" message and it will accept your logon.
I am having trouble setting up my Palm Pre for student email. What is the best way to set it up?
First and foremost, you have to update the WebOS software to at least WebOS 1.1. Prior to that version, the Palm Pre was not compatible with our student email system. Once you are sure you are upgraded to at least WebOS 1.1, the best way to set it up is to use Exchange ActiveSync (EAS). When you are ready to configure your account and it asks for your email address and password, don't fill it in. Instead, go to the top left and click on the down arrow next to "Email" to bring up a menu. Choose "Manual Setup". Choose "Exchange (EAS)". Type in your email address, your password, leave domain blank, and for the incoming mail server type "https://m.outlook.com/". That should be all there is to it.
UPDATE: If you recently updated to WebOS 1.4.5 and are having trouble adding your account, try entering the server name "https://pod51000.outlook.com/". We've found that will work when "https://m.outlook.com/" is not working.
How can I fix my iPhone so it will connect to the bloomu wireless again after my username was converted on 5/13/09?
In a situation where the ssid network name (i.e. bloomu) stays the same, but the username is no longer valid and needs to be changed, the iPhone does not automatically handle the situation and reprompt for a new username. Go into Settings, Wi-Fi, hit the greater-than icon to the right of "bloomu" and then click on "Forget this Network". Confirm by choosing "Forget Network". Then go back to "Wi-Fi Networks", choose bloomu, and enter your HuskyID and password, hit Join, and Accept the certificate. You are now back on the wireless network.
Why has my iPhone stopped connecting to my Live@EDU student email account? It used to work...
While server m.outlook.com should work for all ActiveSync devices, an Apple iPhone running software version 3.x currently requires you to use an alternate server name: pod51000.outlook.com
I received an email claiming I need to respond to confirm my account to receive additional disk space, to upgrade my account, or to prevent my account termination. Is this a legitimate message and should I reply with my password?
NO! Please be aware Bloomsburg University technology support will never ask you for your password or other confidential information through email. There have been malicious phishing emails that look legitimate coming from off campus telling you to reply with your password to receive additional disk space, to upgrade your account, or to prevent your account termination. These emails did not come from Bloomsburg University and you should never respond to them. Please keep this in mind and never send a password through email. Phishing spammers will attempt to use your account to send out spam to millions of recipients. Please don't give them your password. If you are ever not sure, please contact the Bloomsburg University Technology Help Desk at (570) 389-4357. If the phishers succeed and use your account to send out spam, people all over the world will receive spam that says it's coming from you. This will result in many replies and non delivery reports (bounces from email addresses that reject the spam due to spam content or due to "User Unknown") coming in to your account. Ultimately it will also put our student email servers on spam blacklists and it will be hard for other students to get legitimate messages through to legitimate outside email addresses because other email servers will stop trusting our email servers. This is a very serious matter - be sure to never give your password out. If you have received a questionable message, please forward the entire message as an attachment to firstname.lastname@example.org. BU Technology staff can then look at the headers and use the information to protect other students that will try replying to the message in the future. Please check our Phishing information page for more information.
Why am I receiving hundreds or thousands of replies or Non-Delivery-Reports to messages I never sent that look like they were spam?
You have likely responded to a malicious phishing email and given your password to spammers who are using your account to send out spam. If your account has already been compromised, the very first thing you should do is change your password (do so at https://reset.bloomu.edu/) so the spammers no longer have access to your account. After you change your password, you may still receive many Non-Delivery-Reports and replies for up to about 3 days. Also please report the incident to email@example.com. Be sure to never, ever set your password back to the one that was compromised so there is no chance the spammers can use your account again. Last but not least, spread the word that you should never give your password out in response to an email no matter how legitimate it looks. Please check our Phishing information page for more information.