Faculty/Staff Email

Faculty/Staff Email

Microsoft Exchange 2016 Upgrade - February 2017

  • Mailboxes have been moved from our old Exchange 2010 servers to our new Exchange 2016 servers.
  • Individual Mailbox Quota has been increased from 1GB to 2GB.
  • Outlook Web App (now referred to as Outlook on the web) at https://webmail.bloomu.edu has a new interface designed for modern web browsers.
  • The default view in Outlook on the Web features Conversation mode, which groups messages together based on the subject line. This is not always desirable and can be confusing. If you would prefer to turn Conversation mode off, you can do so easily by clicking the down arrow at the top of your message list (which by default will say "All") and then selecting "Messages" instead of "Conversations" under "View as" (image). This is a per-folder setting so you will have to turn it off for each desired folder separately, but the setting for each folder will be remembered no matter what browser or computer you log in from, so you only have to change it one time.
  • The default Reply option in the new Outlook on the web is to "Reply All". To change this default, click the gear icon in the upper right corner and Click on “Options”. Then on the left side under “Mail”, “Automatic Processing”, click on “Reply settings”. Change the default response from “Reply all” to “Reply” and then click Save at the top.
  • If you don't like the default theme in Outlook on the web, click the gear icon in the upper right corner and Click on “Change theme”. Then underneath it will show many different themes you can use. You may need to try several different ones before you find the one you like. Each time you choose a different theme, click “OK” at the top and then take a look at how it looks.
  • Mobile devices should continue to retrieve email without needing to be set up again. In a very small number of cases, we've seen Apple iOS devices stop being able to retrieve email until the device is turned off and restarted.
  • Public Folder Calendars will temporarily be unavailable through Outlook on the web, but they will be accessible once again after all mailboxes are moved and they are migrated to the new servers. Public Folders are accessible through Microsoft Outlook 2016.

Faculty/Staff Mailbox Policies

  • Emails are automatically deleted from your mailbox based upon age of the message and the folder the message resides in as follows:
    • Inbox, Drafts, Sent Items, other custom folders [90 days]
    • Deleted Items [7 days]
    • Junk E-mail, RSS Feeds [30 days]
    • Calendar, Journal, Notes, Tasks [365 days]
  • Once automatically deleted, the messages are user-recoverable for 14 days by accessing the "Recover Deleted Items" area.
  • Each Faculty/Staff mailbox has a quota of 1GB (1024MB).
  • For more detailed information as well as instructions for recovering messages and cleaning out your full mailbox, check the BU Mailbox Policies help document.

Email Software - Microsoft Outlook

  • Microsoft Outlook is full featured desktop software and comes pre-installed on every campus computer. Faculty/Staff email is most commonly accessed in Microsoft Outlook, which can be found on a PC by clicking Start-[All Programs]-Desktop Software-Microsoft Outlook

Webmail access - Outlook on the Web

  • Outlook on the Web (formerly Outlook Web App) allows Faculty/Staff to access their email from anywhere a web browser is available by going to https://webmail.bloomu.edu/
  • The default view in Outlook on the Web features Conversation mode, which groups messages together based on the subject line. This is not always desirable and can be confusing. If you would prefer to turn Conversation mode off, you can do so easily by clicking the down arrow at the top of your message list (which by default will say "All") and selecting "Messages" instead of "Conversations" under "View as" (image). This is a per-folder setting so you will have to turn it off for each desired folder separately, but the setting for each folder will be remembered no matter what browser or computer you log in from, so you only have to change it one time.
  • The following limitations exist when using Outlook on the Web, versus using Microsoft Outlook for PC:
    • Cannot assign delegate permissions.
    • Cannot open other account's calendars or folders if you have been provided delegate rights.
    • Unable to view personal folders (PST file) created on your office computer.

Mobile access and email software support

  • Your email account is accessible on virtually all mobile devices, such as smartphones and tablets, by using the Exchange Activesync protocol.
  • If you prefer to use non-Outlook software on a computer, you may set up your account in any email program using the IMAP or POP protocol.
  • For help configuring mobile devices or email applications, please see the Access Faculty/Staff Email on Mobile Device/Email Software page.
  • If you configure your email account on a mobile device or email application, please be sure to update your password on these devices after you change your account password. If you don't, the device will keep trying your old password which no longer works and will actually cause your account to lock out due to invalid attempts (for 10 minutes at a time).

Accessing Outlook from off-campus over the Internet

  • Microsoft Outlook, Outlook on the Web, and mobile device access will all work from off-campus.
  • If you have an office laptop that you took off-campus, you may continue to access Microsoft Outlook directly on your laptop.
  • If you have an office desktop/tower and want to use Microsoft Outlook:
    • If you leave your office computer turned on, you may use a Remote Desktop Connection from your home computer to connect to your office computer and open Microsoft Outlook.
    • You may run Microsoft Outlook software on your home computer. Configuring home Outlook software should be as easy as entering your email address and your current password. If you do not already have Microsoft Outlook installed, you may install a copy of Microsoft Office (including Outlook) through Office365. Check the Personal Computer/Software Purchasing Info page for details.
    • Otherwise, it is recommended that you simply try Outlook on the Web at https://webmail.bloomu.edu/ to access your email while you are away from your office.

Help Documents